🤖 AI BOT PLATFORM
Marcus - Casino Support Assistant
24/7 AI customer support for Flucky.com online casino
1,000+
Tickets/Month
< 2s
Response Time
95%+
Satisfaction
24/7
Availability
🎯 The Challenge
- Casino needed 24/7 customer support across multiple time zones
- Human agents cost $3,000-5,000/month per person
- Response times were slow (5-15 minutes average)
- 80% of questions were repetitive (deposits, withdrawals, bonuses, VIP)
⚡ The Solution
- Built Marcus - AI assistant trained on 18,000+ words of casino knowledge
- Multi-platform deployment: Web widget, Telegram bot, WhatsApp
- Never breaks character - feels completely human
- Handles deposits, withdrawals, bonuses, VIP tiers, game recommendations
📊 The Results
- 70% reduction in support costs
- Response time dropped from 10 min to < 2 seconds
- 1,000+ tickets handled monthly on autopilot
- 95%+ customer satisfaction rating
💻 Tech Stack
Node.js
TypeScript
GPT-4o
WebSocket
Telegram Bot API
SQLite