Your customer data stays with you. Always.
Marcus AI is built with a hybrid architecture that protects both your customer data AND our proprietary technology. Zero-trust security meets full functionality.
Our unique deployment model ensures your customer data never leaves your infrastructure while protecting our intellectual property.
You get full AI functionality without compromising data privacy. We protect our technology without accessing your customers.
We believe in showing you exactly what we can and cannot see. No hidden access, no backdoors.
| What We CAN See | What We NEVER See |
|---|---|
| Query types (e.g., "balance inquiry") | Customer names |
| Response templates generated | Email addresses |
| System performance metrics | Account balances |
| Error logs (anonymized) | Transaction amounts |
| Conversation volume statistics | VIP levels |
| Feature usage patterns | Deposit/withdrawal history |
| Betting patterns | |
| IP addresses | |
| Any personally identifiable information (PII) |
See the step-by-step process that keeps your data private while delivering intelligent responses.
Customer initiates conversation through any channel (web, Telegram, WhatsApp)
Reads customer balance from YOUR database: $1,250 • Data never leaves your server
"Generate friendly response for balance inquiry" • No customer data included
"You've got [BALANCE] in your account right now 👍" • Template with placeholder
Fills in: "You've got $1,250 in your account right now 👍" • Data inserted locally
Full functionality achieved without compromising privacy
Key Point: The actual balance ($1,250) never leaves your server.
Enterprise-grade security features protecting your infrastructure and data at every level.
Choose the deployment model that best fits your security requirements and operational needs.
Understanding what happens to your data during operation and after cancellation.
Verified security practices and regular third-party audits ensure the highest standards.
In Progress
Architecture
Third-Party Regular
Quarterly
Open to Requests
Get answers to common security and integration questions.
No. Marcus connector runs on your server with credentials you control. We never receive database credentials or direct access. The connector only reads data locally and never transmits customer information to our servers.
You control the connector. Simply stop the service or revoke the API key — Marcus deactivates instantly. Since all customer data lives on your server, there's nothing to clean up on our side.
No. All conversations are stored in YOUR database. We only see anonymized query types for system improvement (e.g., "balance inquiry" without any customer details). You have full control over conversation logs, retention policies, and data deletion.
The architecture is designed to be compliant. We provide AI disclosure features and responsible gaming triggers. Final compliance is confirmed with your legal team based on your specific jurisdiction requirements.
Your connector can queue queries and retry, or you can configure failover to human agents. Customer data remains safe on your server regardless of our service status. We maintain 99.9% uptime SLA with redundant infrastructure.
Yes. We welcome security audits and can provide documentation, architecture reviews, and answer technical questions. We can also arrange for your security team to perform penetration testing on your deployment.
Through license validation, code obfuscation, and hardware locking. If a client stops paying, Marcus stops working. The AI engine remains on our servers, so they can't steal and resell our intellectual property. It's a win-win: your data stays private, our IP stays protected.
All communication between your connector and our AI uses TLS 1.3 encryption. Data at rest is encrypted with AES-256. API authentication uses JWT tokens with configurable expiration. We follow industry best practices for cryptographic standards.
Yes, with our Self-Hosted deployment option (coming soon). The entire Marcus system can run on your isolated infrastructure with no external connectivity required. Updates are delivered as signed packages for manual installation.
Talk to our security team or review our technical documentation